Frequently Asked Questions

  1. I'm an employee. How do I sign up?
    When accessing this site, you will follow the single sign-on process (SSO). Sign in using your Campus Key—your Thomas Jefferson University and Hospitals logon username and password. If you need additional assistance, contact Benefits Plus Customer Care at jeffersonbenefitsplus@corestream.com or call 1-855-515-5800.
  2. How do I change my personal information?
    If you would like to change your personal information with a vendor or carrier, or provide alternate information to a vendor or carrier, you will need to contact that vendor or carrier directly. If you would like to change your employee profile on Benefits Plus, please contact the Jefferson HR Service Center at 503-HRSC to update your data. Your profile is based on your employee data from the Jefferson HR system and cannot be changed through the Benefits Plus website. Please note your Jefferson email address must be used to verify your employment and cannot be changed to your personal email address.
  3. Can my friends and family use the site?
    No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
  4. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
    Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “BeneftPlus” on your paycheck.
  5. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
    No. All programs that are available on the website will be paid by one consolidated deduction shown as “BeneftPlus” on your paycheck. You will be able to see a breakdown of your deductions on the Jefferson Benefits Plus website. Please visit Jefferson Benefits Plus and select “My Deduction History” under “My Tools” to access your information.
  6. Are the deductions after-tax or pre-tax?
    All voluntary benefits deductions are after-tax.
  7. I am having an issue accessing the Deduction History. Who do I contact?
    You must first log in to the Jefferson Benefits Plus site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email Jefferson Benefits Plus customer service at jeffersonbenefitsplus@corestream.com or call 1-855-515-5800.
  8. Why did Corestream choose to present only Liberty Mutual, MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
    These carriers underwent the task of obtaining state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts.
  9. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through Jefferson Benefits Plus. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the Jefferson Benefits Plus program.
  10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    Jefferson Benefits Plus does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Benefits Plus Customer Care for assistance at 1-855-515-5800 if you need to escalate.

    Please note: For questions about your core health benefits, visit the My Benefits community in myJeffHub or contact the HR Service Center at 215-503-4772 (press Option 8, then Option 1).
  11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    Cancellation Process by Product or Insurance Carrier:
    ASPCA Pet Health Insurance
    To cancel you will need to contact ASPCA directly at 1-877-343-5314.

    InfoArmor Identity Protection
    Employees can cancel at any time by logging into Jefferson Benefits Plus; going to the InfoArmor page; clicking the enrollment link; and choosing "Cancel." Employees may also contact Jefferson Benefits Plus customer service at 1-855-515-5800.

    LegalEase
    Employees can only cancel their LegalEase coverage during open enrollment. Employees that wish to cancel their coverage may do so by logging into Jefferson Benefits Plus; going to the LegalEASE page; clicking the enrollment link; and choosing "Cancel." Employees may also contact Jefferson Benefits Plus customer service at 1-855-515-5800.

    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, if available, which can be found on your policy documents. States have different requirements based on DOI regulations.

    MetLife Accident Insurance
    Employees can cancel at any time by logging into Jefferson Benefits Plus; going to the MetLife Accident page; clicking the enrollment link; and choosing "Cancel." Employees may also contact Jefferson Benefits Plus customer service at 1-855-515-5800.

    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife call center at 1-800-438-6388 for cancellation terms and processing.

    MetLife Critical Illness Insurance
    Employees can cancel at any time by logging into Jefferson Benefits Plus; going to the MetLife Critical Illness page; clicking the enrollment link; and choosing "Cancel." Employees may also contact Jefferson Benefits Plus customer service at 1-855-515-5800.

    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the colleague needs to call the Travelers customer service center at 1-888-695-4640. Please reference your policy number, if available, which can be found on your policy documents. Colleagues should have new coverage in place before cancelling a policy to ensure that they don’t have a lapse in coverage.

    If the policy has been paid in full or is on direct bill, any refund on earned premium due to the colleague will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
  12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
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